EDIT: They *were* my #1 choice. On this last repair, they didn't communicate proactively at all. If I called, they were always "about" to call me, and had my truck for an extra couple of days while they worked on figuring things out. And in all the conversations, I got one quote for $39.95 parts and labor. Maybe he thought he was talking to someone else, because the final cost was almost $500. It was a surprise I could accomodate, but not a welcome one. So far it does appear my truck is repaired, but even they weren't sure if this would do it.
They are willing to work with me to get things done. However, due to circumstances beyond their control, they were unable to perform the service I came in for.
My #1 choice in Elmira. Have been taking my truck there since I moved here a couple of years ago. They always give me an accurate quote and timeframe, and make sure I'm taken care of, whether it's getting me a ride back to work, understanding what's needed, or just talking about possibilities. They are always happy to give ballpark quotes for various outcomes. Not in their control at all, but expensive repairs always seem to come up when I can afford them least.
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Decent guys working here. Had get my transfer case fixed. They did it quicker than quoted and were nice enough to chop off some money from the bill. I have been going here for years and never had a problem. Plus they have a sitting area with a TV and magazines.
I got new tires with the road hazard warranty. ..1 tire wouldn't hold air for more than 2 days. Horseheads Firestone couldn't find the problem. This Elmira store took the time to find a small screw lodged in the tread. Excellent service thank you
Bad location for this shop; very few parking spaces available. The wait can also be long. However, the employees are extremely friendly and helpful.
Firestone Complete Auto Care is a US Car Repair based in Elmira, New York. Firestone Complete Auto Care is located at 49 S Main St, Elmira, NY 14904, USA.
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